Office Hours
Monday - Friday
8:30am - 5:30pm

4800 N Tryon St
Charlotte, NC 28213

Got burning questions?

Visit our FAQ page to discover details about our services and get guidance on setting up files effectively.

If you can't find what you're seeking, don't hesitate to reach out to us. Give us a call or contact us online, and we'll be happy to assist you.

  1. Feel free to use our online estimate request form for a quick and convenient option. If you prefer a more personal touch and want to ensure we gather all the necessary details, give us a call to chat with one of our designers. They're here to make the process easy and accurate for you.

  2. What is your turnaround time?

    Our turnaround time for stationery printing typically falls within the range of 1-3 days, though it may extend based on our current workload and project size. Specialized items like folders and booklets will require additional time.
    For large format banners and signage, we recommend placing orders at least a week prior to the deadline to ensure timely delivery.
    Promotional items and show display graphics typically have a minimum lead time of two weeks for most products. We strongly advise exploring options well in advance of the deadline.

    It's important to note that jobs do not enter our print queue until payment is processed and the order is approved. Therefore, orders submitted without payment will only commence processing 1-3+ days after payment is received and the project is approved. Please plan accordingly.

  3. What is a proof and why is it important that I look at it?

    In the realm of printing, a proof serves as a digital mock-up, providing a precise preview of what will be produced during the actual printing process. Proofing is your last and best opportunity to make sure that the print job comes out the way you want; it is crucial to meticulously inspect the proof for any errors, misspellings, omissions, misalignment in layout, and other potential issues.
    Once you approve the proof, we are not responsible for any issues that were overlooked.
    Subsequent reprints will be subject to the original project's cost.

  4. Do you have templates I can pick from?

    We provide a variety of templates for specific invoice forms, such as those tailored for mechanics or towing services. For items ranging from business cards to banners, we specialize in creating custom designs that align with the unique needs of your business. Your printing will be distinct and personalized to reflect your brand and requirements.

  5. What file format is the best for printing?

    For the best results, we suggest sending vectored/editable artwork that we can ensure will print properly to size. These file types often end in .ai, .eps, .svg and typically .pdf. If you are unable to open the files provided from your designer - that's okay! We have the software to use them. If you are using Canva, please use the drop-down under download to change .png to to a regular PDF instead. Providing us with the PDF will provide better results than a jpeg or png.

  6. A "bleed" is the term used in printing where the color goes all the way to the edge. Any print that has a color or image for the background will have a bleed.

    BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the cut line
    CUT: This is the guideline where the card will be cut
    SAFETY: All art and text within this safety area will assure that nothing will be trimmed off during the cutting process. A 1/4” guide in from the cut is recommended

    This means that a 6x4" flyer will have the background extend to 6.25x4.25", but the text must stay within the safe zone at 5.75x3.75". Please click the question to download a visual explanation of a bleed.

  7. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dots per inch (dpi).
    Images and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed. We suggest looking at the website Dreamstime.com for large-format images.
    Additionally, be mindful to save all graphics in CMYK mode rather than RGB mode whenever feasible. Graphics saved in RGB mode might encounter printing issues.

  8. What forms of payment do you accept?

    All orders must be paid in full when using a credit/debit card. Alternatively, we offer the option of half-down deposits in cash only, with the remaining balance due at pickup. Accepted forms of payment include all major credit cards, digital payment methods such as Apple Pay and GPay, as well as cash. Please be aware that we do not accept payments through CashApp or Venmo.

    For large orders and promotional items, payment in full may be required before the production process begins. Please plan your payment accordingly, especially for these types of orders.

  9. What is a layout or design fee?

    We are happy to provide our professional graphic design services for any print projects. Please be aware that projects involving design or substantial modifications will be subject to a layout fee. A layout estimate should be provided in the project's quote; however, the layout fee may increase if multiple revisions are requested.

    The layout/design fee is a one-time charge applicable only to the initial order or any changes made. Subsequent reorders will not include any design fee, only the cost of the products. Please keep in mind that our layout fees are nonrefundable.

  10. Can I get a sample before my order?

    As a result of the time-intensive nature of each print job and the ongoing maintenance of our equipment, we generally do not provide samples. We welcome you to visit us in person to experience the texture of our paper types firsthand and address any questions or concerns you may have.

  11. Do you offer shipping?

    Certainly! We do offer shipping services, and we can facilitate delivery within the United States. Shipping costs will be the responsibility of the buyer.
    Additionally, if you are located in Charlotte, we provide a delivery option. Feel free to inquire to determine if you qualify for delivery services!